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Troubleshooting the WorkPlace Mentor System

If this happens (or you see this message):	It may mean:	Try this:
Can’t enter user name during installation/setup “Errors occurred during update, Please refer to Log.”	This message will appear if the database becomes “Read-Only”, which may occur during a network installation. Verify this by going to the “wpm.log” file. If this is the problem, you will see this statement: frmPerson.CmdOK Click : - 2147467259:6 * [Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query. *.	Access the database on the server, right-click on the database icon, select Properties, remove the checkmark next to “Read only”. Click Apply, then click OK. You can then click on the WPM icon and continue with the Setup process.
Error Opening Alternate mdb “Database may be in use by you or another user”.	This message will appear when attempting to open an alternate database if you have recently tried to generate a report or if someone else is logged into the current database.	Either click on any “Edit Existing” button, and then close the Load Records window and try again or make sure no one else is logged into the database and try again.
Error Opening Alternate mdb “Database may be in use by you or another user”.	This message will appear when attempting to open an alternate database if you have recently tried to generate a report or if someone else is logged into the current database.	If it still does not allow you to open alternate database. Close WPM and then relaunch it. Log in with the Admin password. You should now have no difficulty opening a different database.
Error Opening Alternate mdb “Database may be in use by you or another user”.	This message will appear when attempting to open an alternate database if you have recently tried to generate a report or if someone else is logged into the current database.	If it STILL does not allow you to open alternate database, something has been corrupted. Save your database to a location OUTSIDE the WorkPlace Mentor folder. Uninstall WPM and then REinstall the software. Don’t forget to move your database BACK to the WorkPlace Mentor folder.
Forgot Password or Incorrect Password	Someone forgot the password.	If a GENERAL user forgets the password, they should get it from their ADMINISTRATOR. If the Administrator forgets their password, call VRI for assistance.
Networked WPM is slow.	Networked WPM operates slightly slower than non-networked software because multiple people are acting on a single database.	Be patient.
Screen freezes when you try to open the data collection forms.	If you have not accepted the Adobe Acrobat licensing agreement, your screen may become unresponsive when you try to open these forms.	Go to the Windows Task Manager and close down the WorkPlace Mentor program. Click on Acrobat reader and accept the license agreement displayed onscreen. You can then open WPM and access your Data Collection Forms.
None of the Vital Information reports will generate.	This will occur if there is another software program that uses certain versions of Crystal Reports installed on the computer.	Save your database to a location OUTSIDE the WPM folder. Uninstall and then Reinstall WPM.
Job Analysis R&O and VI reports won’t generate	Check the job title. If the user clicked “ENTER” in the Job Title field, strange characters will be saved in the title. These characters will prevent the reports from being generated.	Change the Job Title. You CANNOT have a Job Title with a “Hard return” in it.
Profile Match Preference Compatibility VI report won’t generate	Check the Observational data field for item J83 in the Job Analysis. If the ENTER key was used during data entry, you will not be able to generate this report.	Remove any Hard Returns from the Observational Data field for the Job Analysis item J83.
In the Instructional CD, the audio starts and then stops before end of presentation	This occurs when you try to run the CD on a PC that has less than 128 MB of RAM.	Install the Instructional CD on a computer with at least 128MB of RAM.
The Instructional CD won’t allow you to create new users	When you try to create a new user (using a name that you KNOW to have not been used already) and the system tells you that the name selected is already in use. Your database has been corrupted.	Delete the SmartLearn folder (typical path: C/Windows/System32).
WPM Slideshow on Putting the Model in Motion CD doesn’t have audio or video	This occurs if the WPM Slideshow folder is not copied to the root C drive.	Put the Putting the Model in Motion CD into your CD drive. Click on My Computer. Click on the CD drive to view the contents. You should see a folder “WPM Slideshow”. Right-click on the folder and copy the entire folder directly into the C drive on your computer. It cannot be placed into any other folder on the C drive. It must be DIRECTLY on the MAIN C DRIVE.
Other Frequently Asked Questions
Can I alphabetize the job bank?	No. The job bank was designed to be additive - with the most recently added jobs put on the top of the list. It was presumed that the most recently created jobs would be used more than older jobs.
Can I combine my database with the database of another user in my agency?	No. Currently there is no merge capability for the WPM database.
What do I need to do before I uninstall my WPM?	Back-up your database (where your consumer records are stored) outside of the WorkPlace Mentor folder. This is crucial to retaining your records because the WorkPlace Mentor folder is removed during uninstall. Second, look in the WorkPlace Mentor or Backup folders to see if there are any previously backed up databases there. If there are then copy them to a folder outside of the WorkPlace Mentor folder.
I went to add a new Job Analysis but the employer wasn't showing up in the list of available employers.	You need to add the Employer to the database before you can add a job at that employer. Click the Employer button under the heading Add New. Enter the information. Then try to Add the job.
How can I edit my reports?	Save the report you want to edit to a file by clicking the icon that looks like an envelope with a red arrow. Save the file as a Word for Windows document. You can then open it in Word and edit it there. (Note - some formatting of the report may be lost during this process.)
Where can I get more copies of the Data Collection Forms?	On the Main Menu in your WPM software, there is a button labeled "Forms" under the heading "Data Collection". Click this button to access and print these forms directly from your software.
Do I have to complete EVERY item on each form?	The more data you gather, the more informed your (and your consumer's) decisions will be.
What type of information should be recorded in the Observational Data field?	The Observational Data field should be used to describe events that you saw when observing the job or the consumer (or the consumer AT a job). Do not include any subjective or emotional interpretations. Ex. Joe arrived to work on time every day for a week. vs. Joe loves coming to work.
What do all of these items really mean?	The items on the Data Collection forms are written in a very concise manner. However, each item is also well defined in the Item Definition section of the Glossary in your User Guide.
Can I just enter the information onto the Data Collection Forms directly on the screen?	No. The data collection forms are meant to be printed and filled in "in the field".
I have several jobs that I analyzed prior to using WorkPlace Mentor - Do I need to completely reanalyze them?	While starting from the beginning that way has its advantages, it is not always feasible. Try taking the information you have already gathered about those jobs and identify where it fits in the WPM Data collection form. You can then return to the job and make any necessary adjustments.
Does WPM automatically store or overwrite entries? If they review and change the O&S does it keep a "baseline?"	No. Once you create the record, it is in the system with a time/date stamp. If you alter the data within this O&S record, the data that was there previously will just be gone (much like if you edit the text in a Word document – the text that was previously there is just gone). If you are observing a person over a period of time and want to identify changes over time, you should create a SECOND O&S record (or third, depending on how many times you observe the person). You can then compare these records to identify changes between the “baseline” O&S and the “secondary” O&S. You just need to look at the time/date stamp to differentiate between the two records.
If I am analyzing a job that has 2 significantly different types of activities (i.e., stocking shelves and janitorial work), how do I go about rating the functional demands? Each demand would be rated differently depending upon the aspect of the job.	You may want to analyze this as 2 separate jobs due to the differences. The requirements for each aspect are likely to be very different.