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CareerScope is a robust and stable piece of software. However, on occasion, you may have a question about the software or experience an "error message." You can find the answers to the most frequently occurring questions posed to VRI Tech Support in the table below.

If you do not find the answer in the FAQ table, consult the Archive list of FAQ entries from old versions of CareerScope.

If you still cannot locate the answer, and you have an active support contract, you may contact VRI for assistance.

Metered Customers: To get simple Click-by-Click instructions for transferring administrations TO or FROM the web account, click the appropriate link below: Transfer Administrations FROM the Web Account to the Management System Transfer Administrations TO the Web Account from the Management System

The items in the FAQ are grouped together by type. You can access the items 3 ways.

• Click on the problem type listed below (1 - 5) to go directly to items about that aspect of CareerScope.
• Press CTRL-F and type the keyword you would like to search for (i.e., a word from an error message).
• Simply scroll through the list - within each problem type the items are alphabetized.

FAQ Table

Installing CareerScope Return to Top
Question or error:	What it means and how to fix it:
How do I install CareerScope to best meet my organization's needs?	Click here to download images that illustrate the different configurations for CareerScope Version 8 installations. You can also refer to your Start-up Guide for written directions. If you are not installing Version 8, refer to your Start-up Guide for directions. If you do not have your Start-up Guide, click the Downloads link at the very bottom of this page. There you will find downloadable Start-up Guides for versions 8, 7.2, and 7.
I uninstalled my old version of CareerScope but still get a message stating that a previous version has been detected.	Some components may not have been removed during your uninstall. 1. Check the local and/or network drive(s) where CareerScope was previously installed and make sure that all of the CSCOPE and/or CSCOPE_Transactions folder(s) were removed. If either of these folders is still on your system, delete them. If that doesn't solve it: 2. Contact your IT department to check the registry. If the old VRI key is still there (HKEY_Local_Machine\Software\VRI), it should be deleted.
Installation order for Shared Management Systems (Metered Customers only)	From a local workstation, install the Shared Database and Management system to a mapped, shared drive. The resulting path should be Z:\CSCOPE - where Z* is the mapped, shared drive on the server. Then, install the Management system LINK on ALL workstations that will be used by staff members. You can now open the Management system from a LOCAL workstation and transfer administrations. (You should not launch the Management system from the shared drive.) *The Z drive is used here as an illustration - it is not a required drive letter.
Installing CareerScope directly at the Server	If you are installing directly AT the server (as opposed to installing to the server from a remote workstation), you must first create a folder on the server's hard drive that will be mapped from the local workstations as the shared drive. Install the Shared Database (and Management system if you choose this option) to the created folder. THEN, map the drive from the local workstation to this created folder. The CSCOPE folder should never be mapped as the drive.
What do I need to know about installing on Windows Vista?	CareerScope V8.0 will run on Vista with the default User Account Controls (UAC) in place. A few of the Management system functions (typically DBF Operations) require the user to "Run (the Mgt system) as Administrator." To do this, the user must Right-click on the Management system icon and select "Run as Administrator." Altering the UAC can disable the CareerScope software. If you must alter the UAC, test your CareerScope Management System and Assessment Tasks to ensure they have not been affected.
What user permissions are required?	Set the User Permissions for the CSCOPE folder(s) on the local and network* drive to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drives to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.

The CareerScope Management System Return to Top
Question or error:	What it means and how to fix it:
Cannot open needed file	The necessary User Permissions may not have been assigned. 1. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer. If that doesn't solve it: 2. If this is a network install, and permissions are correctly assigned, open the CSCOPE folder on the workstation and run the file locator.exe. Redirect the system to the CSCOPE database on the server.
Cannot locate needed files	The local workstation is not mapped to the shared drive or the linkage has somehow been undone. 1. Open the CSCOPE folder on the workstation and run the file locator.exe. You can then redirect CSCOPE to the database on the server by either typing the correct path into the first open field labeled "Locate Database:" OR by using the drive selector and folder selector fields to navigate to the correct DBFs folder where your database is located. When completed, you will be returned to the desktop. Launch your management system. If that doesn't solve it: 2. Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. Once the workstation is mapped, rerun the locator.exe utility. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive). If you do not have administrator rights to your computer, contact your IT department.
Command contains unrecognized phrase/keyword	CareerScope was installed into a folder with a space in its name (ex. Program Files) Uninstall CareerScope from this folder and reinstall to a folder that does NOT have a space in its name.
Cursor needs to be updated OR Cannot update the cursor	The necessary User Permissions may not have been assigned. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.
Fatal Error - 23000 - Field ZIP does not accept null values	The V8 DBFs folder was replaced with the DBFs folder from an earlier version of CareerScope. Uninstall CareerScope V8 and reinstall. Then, use the Merge Databases feature within the Management System to merge your old data into the new database. Click-by-click directions for merging databases can be found in Appendix K of your User Guide.
Fatal Error - 37000	You may have mapped a drive from the workstation directly to the CSCOPE folder. You must first install CareerScope to a Shared Drive on the Server. Then, map the local workstation to the Shared Drive - NOT to the CSCOPE folder.
File access denied	The necessary User Permissions may not have been assigned. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.
My metered administrations disappeared from my Management system.	If you installed a Local Management system link AFTER transferring administrations to the Shared Management system, the administrations were overwritten and wiped out. Refer to the Installing CareerScope section of the FAQ and go to "Installation order for Shared Management Systems" to find the proper order to install your Management system components. Then contact VRI to find out how to restore the lost administrations.
OLE Error OX	Some required files are missing or have been overwritten. Log into the computer as an administrator. Run the Sysinstall.exe utility program from the CareerScope (CS) CD. Put the CS CD into the computer. Cancel out of the installation if it begins automatically. Click on My Computer, and right click on your CD-ROM drive. Select Open. Click on the Utilities folder, then click on Sysinstall. After this file runs, restart the computer and launch the CareerScope Management System. (Your password may be changed to vri by the sysinstall utility program.)
Password is incorrect	Your Caps Lock is ON, you have forgotten your password, or someone else has changed the password. 1. Check your Caps Lock. If it is on, turn it off and try your password again. If that doesn't solve it: 2. If Caps Lock is off, you can use your Serial Number for the password. If that doesn't solve it: 3. Contact your IT department to access your computer's registry. The password is found in the CareerScope folder within HKEY_LOCAL_MACHINE\Software\VRI.

The CareerScope Assessment Tasks Return to Top
Question or error:	What it means and how to fix it:
Cannot open needed file	The necessary User Permissions may not have been assigned. 1. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer. If that doesn't solve it: 2. If this is a network install, and permissions are correctly assigned, open the CSCOPE folder on the workstation and run the file locator.exe. Redirect the system to the CSCOPE database on the server. Then re-launch the software.
Cannot open needed file	A computer security system such as DeepFreeze or Fortress may be installed on your computers. Disable these programs prior to running CareerScope.
Cursor needs to be updated OR Cannot update the cursor	The necessary User Permissions may not have been assigned. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.
Director Player Error: Script error	The necessary User Permissions may not have been assigned. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.
Fatal Error has occurred and your assessment cannot proceed. Error S0002. Taskord.dbf does not exist.	CSCOPE cannot find the needed database file. 1. Open the CSCOPE folder on the workstation and run the file locator.exe. You can then redirect CSCOPE to the database on the server by either typing the correct path into the first open field labeled "Locate Database:" OR by using the drive selector and folder selector fields to navigate to the correct DBFs folder where your database is located. When completed, you will be returned to the desktop. Launch your management system. If that doesn't solve it: 2. Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. Once the workstation is mapped, rerun the locator.exe utility. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive). Contact your IT department if you do not know how to Map a drive or if you do not have administrator rights to your computer.
File Access Denied	The necessary User Permissions may not have been assigned. Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) Contact your IT department if you do not know how to set User Permissions or if you do not have administrator rights to your computer.
Please see a Staff Member for assistance.	The user has "timed-out." Hold down the CTRL button and the letter "B" simultaneously to return the assessment to "active."
vLaunch has encountered a problem and has to close.	The local workstation is not mapped to the shared drive or the linkage has somehow been undone. 1. Open the CSCOPE folder on the workstation and run the file locator.exe. You can then redirect CSCOPE to the database on the server by either typing the correct path into the first open field labeled "Locate Database:" OR by using the drive selector and folder selector fields to navigate to the correct DBFs folder where your database is located. When completed, you will be returned to the desktop. Launch your management system. If that doesn't solve it: 2. Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive). Contact your IT department if you do not know how to Map a drive or if you do not have administrator rights to your computer.

Transferring Administrations (Metered Customers ONLY) Return to Top
Question or error:	What it means and how to fix it:
Can I use the web account for transferring administrations if I don't have internet access on the computer with my CareerScope?	You do not need internet access on the computer with the CareerScope software to transfer administrations from the metering website. You just need to be able to get to the internet from somewhere. Follow the directions for transferring administrations*, but instead of using Copy and Paste, CAREFULLY write the Authorization code onto a piece of paper. Then, go to any computer that HAS internet access. Continue to follow the directions until you see the green Transfer Code. You will need to print this screen or CAREFULLY write down the Transfer Code onto a piece of paper. You can then return to the computer with your CareerScope Management System and type the Transfer Code into the appropriate field. (*Directions can be found (1) on the back of the Account information card, (2) in the Startup guide, (3) in the User Guide, (4) in the TransferAdmins.pps animated illustration in the For METERED Users folder within your CSCOPE folder on the local hard drive, and (5) on this FAQ - see below for download).
CareerScope Metering website won't open	You have a pop-up blocker on your computer. Use www.careerscope.net/Login.html to log into the CareerScope.net metering website.
How do I get administrations from the website onto my computer?	Click here to download click-by-click directions for transferring administrations FROM the website to the Management System. Click here to download click-by-click directions for transferring administrations TO the website from the Management System. You can also refer to your Startup Guide book, your User Guide (found in your Management system), or the TransferAdmins.pps animated illustration (found in the For METERED Users folder within your CSCOPE folder on the local hard drive.)
Invalid Authorization or Transfer code	You have incorrectly entered the Code(s) or are trying to use a code that has already been used. 1. Use CTRL-C and CTRL-V to copy and paste the codes to and from the website. Make sure you are using the correct codes. All letters should be CAPITAL and "0" is the number zero. Make sure there are no blank spaces at the ends of the code. OR 2. Make sure you are not using an Authorization code that has already been used. (Check your Transaction History on the careerscope.net website to ensure the code you are trying to use has not been used previously).
Invalid Meter Protection	You are likely using an old version of CareerScope with a Wallet on a floppy disk. Your wallet is corrupt. Contact VRI for instructions on getting a replacement wallet.

Other (Printing/Audio/Spanish/User Guide) Return to Top
Question or error:	What it means and how to fix it:
Object Name not found	Run the CR9.exe utility program from the CareerScope CD. Click on My Computer, and right click the CD ROM drive. Select Open. Click on the Utilities folder, and then click on the Crystal9 folder. In the Crystal9 folder click on CR9.exe to run the program. (There are 2 files that are CR9 - you want the one with capital letters). You should reboot your computer after running this file.
Print reports & Print preview do not work.	Run the CR9.exe utility program from the CareerScope CD. Click on My Computer, and right click the CD ROM drive. Select Open. Click on the Utilities folder, and then click on the Crystal9 folder. In the Crystal9 folder click on CR9.exe to run the program. (There are 2 files that are CR9 - you want the one with capital letters). You should reboot your computer after running this file.
Print Preview works but Print Reports does not.	1. Make sure that your printer is connected, plugged in, turned on, and has paper. OR 2. In your Management system, click File and Setup Printer. Verify that the selected printer is correct. OR 3. Update your printer drivers.
Record out of Range	Contact VRI Tech support for assistance.
Audio is not working	1. Audio is an optional add-on. Make sure you purchased this option. 2. Make sure Audio is enabled (See the User Guide in your Management System). 3. Make sure your speakers are turned on and the volume is up and/or that your computer sound level is not on MUTE. 4. Make sure Audio is set as the default template (or the evaluee has been pre-registered for Audio). In the Management system, click on Default Settings then click on administration template. Assign an Audio template as the New Template and set it as Default. 5. Make sure the evaluee is at a workstation with an "Eng w/ Audio" or "ES Tasks" icon. 6. The Identification Information section where the evaluee first logs in does not have an audio track. The audio should begin at the Welcome to CareerScope screen, which immediately follows the Identification Information section.
Spanish is not working.	1. Spanish is an optional add-on. Make sure you purchased this option. 2. Spanish is not an automatic default. Make sure a Spanish template is set as the default template (or the evaluee has been pre-registered for a Template with Spanish). In the Management system, click on Default Settings then click on administration template. Assign a Spanish template as the New Template and set it as Default. 3. Make sure the evaluee is at a workstation with an "ES Tasks" icon. 4. The English with Spanish version of CareerScope (ES) has an English audio track with Interest Inventory, Numerical Reasoning and Word Meanings items presented in Spanish. These are the only sections in which you will have Spanish text onscreen.
User Guide - Why don't I have one?	Your User Guide is located within the software and is accessible by clicking User Guide on the Menu Bar in your Management system.

Need more information?
      If you have an active enhanced support contract, contact VRI Technical Support by calling 1-800-874-5387 or sending an e-mail to info@vri.org . Please have the following information on hand when contacting technical support:

Version of CareerScope you are using
Serial number
CD
Exact error message
Operating System (Windows 2000, XP, Vista)
Metered users: Customer ID code, Login Code

If you are not sure if your support contract is active, contact the Marketing Department at 800-874-5387.

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