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The following questions/error messages are primarily from Pre-Version 8 CareerScope systems, or have only been asked occasionally. They are grouped using the same categories as the FAQ table. Use your scroll bar to navigate through the tables until you find the section you need, or use CTRL-F to search for a keyword.

Installing CareerScope Return to Top
Question or error:	What to do:
API library not found	Click “Ignore”. CareerScope should install successfully. If it doesn’t install correctly, then uninstall, and make certain that all CareerScope files are deleted by doing a file find for “Cscope”. Then re-install CareerScope.
Bad image	May occur on a Windows NT 4.0 system. Click OK. Another message will appear - Click OK. Continue with installation.
Command cannot be issued on a table with cursors in table buffering mode. Variable not found. Selector not found.	Log into the computer as an administrator. Map the local workstation to the correct shared drive or server. (Every system is different, therefore, VRI tech support can tell you what should be mapped, but cannot assist you in the actual mapping of the drive). If that doesn’t solve it, Log into the computer as an administrator. Set the User Permissions for the CSCOPE folder(s) on the local and network* drive(s) to include Modify, Read, and Write. If you are running XP workstations, you will also need to set the User Permissions for the DBFs folder(s) on the local and network* drive(s) to include Full Control. The DBFs folder is located within the CSCOPE folder. (*This only applies to users running a networked installation of CareerScope.) If you do not have administrator rights to your computer, contact your IT department.
Corrupt installation detected for first time installations or upgrades	This may appear when installing on a workstation that has hardware or software issues unrelated to CareerScope. Install CareerScope on another workstation. If there is a Cscope.dbf on the problem machine, copy and paste the Cscope.dbf to the desktop (If there is data that you need to save.) Uninstall the software. Then, try to reinstall CareerScope.
DeepFreeze or Fortress	You must disable Fortress to install CareerScope so CareerScope can write to the registry. Fortress must be set so it does not put any restrictions on the CareerScope folders (and every folder/subfolder within CareerScope). In the Fortress settings, configure CareerScope as “Privileged Program”. Also, there is a configuration setting that allows the administrator to check and uncheck the files or folders that Fortress will be protecting. Uncheck the box next to the Temp folder in the Windows directory so that a dot appears next to it. DeepFreeze must be turned off during installation and when evaluees use CareerScope. For more information on these or other security programs, contact the appropriate vendor.
Field name duplicate or invalid	May appear when upgrading from version 3.5. Click “Ignore”. When computer returns to the desktop, offload any unused administrations to a CareerScope wallet, backup the database, uninstall and check to see if the registry has been cleaned of the VRI key (local machine, software, VRI). If a VRI key exists then delete it and reinstall CareerScope.
Install stalls at 98%	This may occur during the installation process of Metered CareerScope pre version 6.0 and is a CareerScope wallet issue. The wallet may be corrupt if the installation stalls at 98% for at least 3 minutes. If it never gets past 98%, click Cancel. Restart the computer and then reinstall CareerScope.
OAP error or Error writing to file	Click Cancel. Installation will continue. Verify the functionality of the installation by launching Assessment Tasks and entering an ID code successfully.
Success Profiler	This program may interfere with CareerScope. Install CareerScope first and then install Success Profiler.
Virtual PC	Customers have said that CS installs and runs on MACs with Virtual PC - but VRI makes no claim to have tested this configuration. Check your RAM and Virtual PC specs.

The CareerScope Management System Return to Top
Locator.dbf error	Check the CSCOPE\DBFs folder to see if the file exists. If locator.dbf IS in the folder, check your permissions. If it is NOT in the folder, backup your database and reinstall CareerScope.
"_____a"	Occurs when an identification code is being used for a 2nd time to retake the Assessment. The record that has the “____a” is the first completed record.
Cannot find Visual FoxPro Runtime	You need to run the Sysinstall.exe utility program from the CareerScope CD. Put the CS CD into the computer. Cancel out of the installation if it begins automatically. Click on My Computer, and right click the CD ROM drive. Select Open. Click on the Utilities folder, and in that folder click on Sysinstall. After this file runs, restart the computer and launch the CareerScope Management System. (If you are running V7.0, your password will be changed to VRI by the sysinstall program.)
Cscope_m.exe - Ordinal Not Found The ordinal 6453 could not be located in the dynamic link library mfc42.dll.	May appear when attempting to run the CareerScope Management System on a Windows NT machine. Run the file NT1.exe located on the CareerScope CD in the Utilities folder. After this file runs, restart the computer.
Error Opening Alternate dbf "Cscope.dbf is already open or may not be a Cscope database."	Make sure nobody is currently in the Assessment Tasks or Management system, then try again. If that doesn’t solve it, This message may appear when you are trying to open an alternate database or merge a database into the main Cscope database, when the selected dbf is also named “Cscope” and is on the desktop. Rename the dbf (and the CDX file if there is one) and put it/them in a folder in a different location from the desktop. Restart the computer and then try to open the dbf as an alternate database.
Function Argument Value Type Invalid (in the Metered Version of CareerScope ONLY)	Backup the database manually (Go to the CSCOPE folder where your Management system is. Open the DBFs folder. Copy the Cscope.dbf and the Cscope.cdx to a location outside the Cscope folder). Uninstall CareerScope. Then reinstall CareerScope, and load the account with enough administrations to exceed the number of "in progress" administrations on the backed up database. Then, merge the backed up database into the newly installed Cscope.dbf.
I can't find the data from some of the assessments that have been completed.	Do a search for a 2nd CS database - check to see if the record was written there. If not, Management system may have been opened while Assessments were running. This can cause database corruption and records to not be saved.
Invalid meter protection error '-199 or -200	This message appears when attempting to run the CareerScope Management system or while running the Assessment Tasks. Click on the file labeled "6.10 update" and save it to your hard drive. Run it on all computers where CareerScope is installed. Download 6.10 update.
Locator -120 on CareerScope Version 2	May appear when attempting to run the CareerScope Management System. Navigate to the Cscope folder, double click on the Xtras folder. Delete all files except for ffdir5rt.x32.
The CareerScope database is not in its expected location	Go to the CSCOPE folder where your Management system is installed. Find the Locator.exe file. Double-click on it to run the Locator.exe program. When the window opens, click on LOCATE. Use the BROWSING functions to navigate to the folder where your database is installed (Driveletter:\Cscope\DBFs).
Variable is not found. Alias (Selector) is not found.	1. Make sure the Cscope folder has Read, Write, and Change rights locally and on the network. 2. Run Locator.exe: Go to the CSCOPE folder where your Management system is installed. Find the Locator.exe file. Double-click on it to run the Locator.exe program. When the window opens, click on LOCATE. Use the BROWSING functions to navigate to the folder where your database is installed (Driveletter:\Cscope\DBFs). 3. Run Sysinstall.exe: Put the CS CD into the computer. Cancel out of the installation if it begins automatically. Click on My Computer, and right click the CD ROM drive. Select Open. Click on the Utilities folder, and in that folder click on Sysinstall. After this file runs, restart the computer and launch the CareerScope Management System. (If you are running V7.0, your password will be changed to VRI by the sysinstall program.) Restart the computer.
Virtual Memory error	CareerScope versions 5 and earlier cannot address 1 GB of RAM. Change the amount of virtual memory on your workstation to below 1GB of RAM.

The CareerScope Assessment Tasks Return to Top
“Word Meanings” and “Numerical Reasoning” answer buttons are not properly aligned under each of the items.	On your control panel, set the display properties to Small Fonts, or set the display settings to 800x600.
API library not found	May occur when CareerScope was installed to a local workstation remotely from a server. Backup the database outside the Cscope folder, uninstall CareerScope, Reinstall CareerScope from the Installation CD.
CS freezes in a networked setting	Close all CareerScope Assessment Tasks and clear all print jobs that are waiting in the print queue. Open the CareerScope Management System and make sure Evaluee Printing is off. Your network may be having difficulty handling several evaluees printing reports simultaneously.
Cscope.exe has generated errors and will be shut down	1. This is a Windows error message. Backup your CareerScope database, uninstall CareerScope, and restart the computer. After the computer is restarted, “end task” on any unnecessary programs running in the background. Reinstall CareerScope. After CareerScope is reinstalled, launch the CareerScope Assessment Tasks. 2. If CareerScope still does not work, uninstall CareerScope, and ask your IT staff to troubleshoot Windows issues. Once the Windows issues have been resolved, then reinstall CareerScope.
Director Player Error: Script Error	1. May appear when launching the CareerScope Assessment Tasks. Make sure users have proper rights to access the Cscope and Windows System folders. (Test access rights by logging on as Administrator - if error does not reappear, check the access rights of the ordinary user -they need: Read, Write, Delete rights to the Cscope folder and Read/Write rights to the Windows system folder.) 2. Change your Virtual Memory to 386MB (Initial size) and 768MB (Max size). Reboot and relaunch.  3. If the preceding alterations do not work, backup the database, uninstall and then reinstall CareerScope.
Invalid meter protection -155 error	This may indicate that you are attempting to run the assessment from a network drive. Assessments MUST be installed locally. Uninstall the assessments from the network and reinstall to the local machine.
Macromedia projector error	This may be a conflict between Windows and components of Pre-V8 CareerScope software. Contact VRI to upgrade to Version 8.
Meter status exceeded.	You must add administrations to a CS database PRIOR to merging an older database that still contains unfinished assessments.
My balance indicates a negative number of administrations in the local account	You have merged a database that had "unfinished assessments" into a database with too few administrations to compensate. From the Data Entry tab in your management system, review your database and delete any records that are “In Progress”. Then, add additional administrations to your system.
Problem opening Cscope.dxr –45	This may indicate that you are attempting to run the assessment from a network drive. Assessments MUST be installed locally. Uninstall the assessments from the network and reinstall to the local machine.
Program Error: Mem File Cscope\Dbfs\Cscope.dbf cannot be opened.	There is not enough memory to run the CS Assessment. Check to ensure you have a minimum 32MB FREE RAM.
Script error - Clocks per second/handler not defined	Backup cscope.dbf and save it to a location that is OUTSIDE of the Cscope folder. Uninstall CS. On the CS CD, find the Utilities folder. Double-click the axdist.exe file to run this utility. Restart the computer and Reinstall CS. If that still fails, check the System32 folder on your hard drive to ensure users have read access to the folder.
When you click on Tasks Icon - nothing happens.	Check to see if Deep Freeze is installed on the computer. If so, make sure it is disabled prior to launching CareerScope.

Transferring Administrations (Metered Customers Only) Return to Top
CGI Wrap error	This error may appear when trying to login to the website. The website may be down for maintenance. Try to login again in a few minutes. Repeat this instruction several times until the website accepts your Customer ID and Login codes.
Invalid Meter Protection –155	May appear when performing a metered transaction in versions 3.5 to 5.1 of the CareerScope Management System while the CareerScope Assessment Tasks are open. The administrations in the CareerScope Management System are corrupt. If the Management System is on the server, reinstall the Management System to the same location. If the Management System is on the local hard drive, backup your CareerScope database to a folder outside the CScope folder, uninstall and then reinstall CareerScope.
Invalid meter protection error –1	May appear when performing a metered transaction in versions 3.5 to 5.1 of the CareerScope Management System. Reinstall CareerScope into the same location as it was originally installed. If that doesn't work, call VRI to have a new wallet sent.
Invalid meter protection error -13, -1017, -137	May appear when performing a metered transaction in versions 3.5 to 5.1 of the CareerScope Management System. The wallet is corrupt. Call VRI to have a new wallet sent.
Invalid meter protection error -28	Reinstall CareerScope.
Invalid meter protection error -9.	This suggests the floppy disk drive is a Super Disk dual capacity drive (120MB). You may also see the message "Cannot read from Drive A.” Pre-version 6 Metered CareerScope cannot run on a machine without a standard floppy drive.

Other (Printing, Audio, User Guide) Return to Top
Only 4 pages of the Assessment Profile report print correctly.	May happen when the computer has less than 32 MB free RAM. Close any programs that are running in the background to free up memory. Also, check to make sure that your printer’s drivers are up to date.
“OOP Error Property Name not found” or 1734 Errors occur when I try to print.	May appear when running the CareerScope Management System and trying to print a record. Check to see if the computer has at least 32 MB of free RAM. If No - you need minimum 32 MB Free RAM. If Yes - log into the computer as the administrator and try to print. If you cannot print, run Sysinstall.exe, found on the CareerScope CD in the Utilities folder. If Version 5.0 of CareerScope is installed and Sysinstall is run, then the CareerScope version # in the registry must be changed from 4.0 to 5.0. Consult your IT staff regarding this matter.
Print/Preview does not generate reports (or only Summary Rpt).	May happen on a networked computer. Reinstall the CareerScope software to the same location on the Management system computer
Printing does not work at the end of the assessment	1. Check the Default settings in the Management system to ensure Evaluee Printing is enabled. 2. Check the Windows Temp folder permissions - users need to have Read, Write, and Delete rights to this folder to be able to print.
Printing in Win 2000 is not working properly	Make sure the Users have READ rights to the WINNT folder.
Summary Report Aptitude labels are partially cut off when exported into WORD	Exporting sometimes alters formatting. Click on the text that is cut off. A text box should appear. Resize the text box to accommodate the text. OR Delete the extra space that is above the text within the text box.
Audio is not heard even though a new template was created and set as the default.	Go to the Management system and check the template you created. Make sure that you checked the "Administer Audio" box located in the bottom left of the Create Template window.
User Guide – Version 5	If you do not have Microsoft Word Viewer, you may have difficulty viewing the CareerScope User Guide in CareerScope Version 5. Navigate to the Cscope folder. Click on the Help folder. Click on User Guide.doc to view the Guide. (If UserGuide.doc does not appear, make sure your "Show all files" is turned on.)

Need more information?
      If you have an active enhanced support contract, contact VRI Technical Support by calling 1-800-874-5387 or sending an e-mail to info@vri.org . Please have the following information on hand when contacting technical support:

Version of CareerScope you are using
Serial number
CD
Exact error message
Operating System (Windows 2000, XP, Vista)
Metered users: Customer ID code, Login Code

If you are not sure if your support contract is active, contact the Marketing Department at 800-874-5387.

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